Please log in if you are a current student.

Support

If you have questions or are experiencing problems, please read the Frequently Asked Questions and Troubleshooting sections below.

Reading this page in its entirety will save you a considerable amount of time.


Frequently Asked Questions

I've forgotten my login/password, what can I do?
• Go to the login page and click the "Forgot Password?" button.

How do I change my password?
• Make sure you are logged in. Click "My Info" at the top of the page and click the "Change Password" button.

How can I update my address and change my other personal settings?
• Make sure you are logged in. Click "My Info" at the top of the page and click the "Edit " button at the bottom of the page.

How can I see a history of my transactions?
• Make sure you are logged in. Click "My Info" at the top of the page and click the "Transactions " button.

How do I see my current Registration-Based Class and Workshop registrations?
• Make sure you are logged in. Click "My Info" at the top of the page and click the click the "Purchases" button.

How do I drop a Registration-Based Class or Workshop?
• Make sure you are logged in. Click "My Info" at the top of the page and click the "Purchases" button. Click the "Drop" button for the Registration-Based Class or Workshop for which you are registered. This will notify our staff of your desire to drop. You will be contacted by our staff when your drop has been processed.

How do I transfer from a Registration-Based Class?
• Make sure you are logged in. Click "My Info" at the top of the page and click the "Purchases" button. Click the "Transfer" button for the Registration-Based Class for which you are registered. You will be prompted to select a Registration-Based Class to transfer into. Once you submit your transfer request our staff will be notified. You will be contacted when the transfer has been processed.

Why can't I register other people with my account?
•  You can add family members to your account by clicking "My Info" at the top of the page and then clicking the "Family" button. You can then add family members. Once you have added family members to your account you can choose the family member to be registered when you add a Registration-Based Class or Workshop to your cart. All purchases made for family members will appear in your account.

Why can't I call for help with this system?
• We have limited resources and cannot attend to every request by phone. Please read our troubleshooting section below if you are having problems and/or submit a request for help below. If online registration proves too troublesome, please consider submitting a traditional, paper registration.

Troubleshooting

Try these simple steps before submitting a request for help below.

Verify that you have a compatible browser and that it is set to run javascript. The following browsers are compatible and have been tested with this system:
• Internet Explorer
• Safari
• Firefox
• Chrome
• Other browsers may work fine too however they are untested. If you experience issues, please make sure you have the latest version of your browser.

If you think you have the correct login and password but still cannot login,
• make sure you are entering both exactly as they should be with the proper case. In other words, if your login is "jsmith", entering "jSmith" will return an error. Both login and password are case-sensitive.
• if you still have problems, click the "Forgot Password?" button on the login page.

If you cannot find your discount, keep in mind that
• you must be logged in to receive a discount; This allows us to apply rules regarding frequency of discounts or price reductions for multiple registrations;
• discounts are applied by you in the shopping cart;
• you can apply only one discount per transaction;
• discounts are available during certain times in a session. Please read our policies page for more information;
• subsequent class price reductions and pro-rating are handled automatically by the system. When these apply to your purchase, you will see an indication in the shopping cart.

If your credit card is declined, make sure you are entering all of the following correctly:
• card number
• card holder's name
• billing address
• expiration date
• card type (Visa, Mastercard, etc.)

If all else fails, register with paper. Complete information on how to submit a paper registration can be found here.


Gift Card Notes:

Gift Card value may not be redeemed for cash, check or credit, unless required by law.



Didn't find the answer to your question above?
Use our Support Form to submit a support request.